This Privacy Notice explains how Digital Infotech handles personal data collected through this website and in the course of providing our engineering services. We process personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Please read it carefully. By submitting an enquiry or otherwise providing us with your personal data, you confirm that you have read and understood this notice.
Who we are
Digital Infotech ("Digital Infotech", "we", "us", or "our") is the data controller responsible for the personal data described in this notice. We are an engineering and systems-integration company headquartered in Labuan, Malaysia, operating across Malaysia.
Personal data we collect
We collect personal data that you give us directly, and a limited set of technical data collected automatically when you use this website.
Data you provide to us
- Your name and the company or organisation you represent
- Your email address and phone number
- The details of your enquiry — including the project, facility, or system you are asking about, and any documents or specifications you choose to send us
Data collected automatically
- Your IP address, browser type, and device information
- Cookies and similar technologies, including basic website analytics about how you use the site
How we use your data
We use your personal data only for the following purposes:
- To respond to your enquiry and communicate with you about it
- To prepare quotations, proposals, and technical assessments at your request
- To deliver, manage, and support our engineering and systems-integration services
- To administer contracts, including invoicing and project coordination
- To send you service-related updates relevant to work we are doing for you
- To meet our legal, regulatory, and accounting obligations
Lawful basis and consent
We rely on the following grounds to process your personal data under the PDPA:
- Your consent — given when you submit a form or otherwise share your details with us.
- Taking steps at your request — processing necessary to respond to your enquiry and prepare a proposal before any contract is entered into.
- Performance of a contract — processing necessary to deliver services you have engaged us for.
You may withdraw your consent at any time. Where you do, we will stop processing your data for the relevant purpose, subject to any legal obligation to retain it. Withdrawing consent may mean we can no longer provide a quotation or service you have asked for.
Disclosure to third parties
We do not sell your personal data. We disclose it only where necessary, and only to:
- Service providers and sub-processors who help us operate — for example our customer relationship management (CRM) platform, email service, and website hosting providers — acting on our instructions.
- Professional advisers such as auditors, accountants, and legal counsel, where reasonably required.
- Authorities or other parties where we are required to do so by law, regulation, or valid legal process.
Where we share data with service providers, we require them to keep it secure and to use it only for the purposes we specify.
Cross-border transfer
Some of our service providers operate or store data on servers located outside Malaysia. Where your personal data is transferred or processed outside Malaysia, we take reasonable steps to ensure it remains protected by appropriate safeguards and is handled to a standard consistent with the PDPA and this notice.
Data retention
We keep your personal data only for as long as necessary to fulfil the purposes set out in this notice, including responding to your enquiry, delivering services, and meeting our legal, contractual, accounting, and regulatory obligations. When data is no longer required, we securely delete or anonymise it.
Security
We apply reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, or alteration. While no system can be guaranteed completely secure, we review our safeguards and limit access to personal data to those who need it to do their work.
Your rights under the PDPA
Under the Personal Data Protection Act 2010, you have the right to:
- Access the personal data we hold about you
- Correct data that is inaccurate, incomplete, or out of date
- Withdraw consent to our processing of your data
- Limit the processing of your data, including for direct marketing
To exercise any of these rights, contact us using the details in Section 11. We may need to verify your identity before acting on a request. We will respond within the timeframe required by the PDPA.
Cookies and analytics
This website uses cookies and basic analytics to keep the site working and to understand how visitors use it. Most browsers let you control or block cookies through their settings. Blocking some cookies may affect how parts of the site function.
How to contact us or make a complaint
To make a request about your personal data, ask a question about this notice, or raise a concern, contact us at:
If you are not satisfied with how we have handled your personal data, you may lodge a complaint with the Personal Data Protection Commissioner, Malaysia (Jabatan Perlindungan Data Peribadi, JPDP), the regulator responsible for the PDPA.
Changes to this notice
We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. The current version, with its "last updated" date, always appears on this page. We encourage you to review it periodically.